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Privacy Policy

How BUSSYY collects, uses, shares, and protects your information.

Last updated: October 23, 2026

This Privacy Policy explains how BUSSYY owned by Verbion Visions (“BUSSYY”, “we”, “us”) collects, uses, and safeguards your personal data when you use our mobile app and website (together, the “Services”). By using the Services you agree to the practices described here.

1. Information we collect

Information you provide

  • Account details: name, email address, phone number and password (stored only in hashed form).
  • Profile information: profile photo, a short description, a social media link, the services and categories you offer with your rates, your availability, and your saved addresses.
  • Business details: for organization accounts, the organization name, GSTIN, and the phone numbers of staff you invite.
  • Verification (KYC) data: PAN, name and date of birth as on PAN, bank account number, IFSC and account type, optional GSTIN, and identity documents you upload (for example photos of the front and back of an ID card, or an ID document).
  • Jobs and communication: job posts (including work and drop-off addresses), applications and price offers, bookings and date-change requests, chat messages, and ratings and reviews.
  • Payments: booking-fee payment records (order reference, amount, payment method type and status) and the invoices we issue. Card, UPI and bank login details are entered with our payment partner and are not stored by us.

Information collected automatically

  • Location: precise device location while you use the app, to set your address, show nearby jobs and providers, measure distance and display maps. Your device location also keeps your registered location up to date.
  • Device & usage: device model, operating system, IP address, a device identifier and push-notification token, and technical logs used for security and to deliver notifications.

2. How we use your information

  • To create and manage your account and profile.
  • To match people hiring with providers nearby, and to power discovery, search and maps.
  • To verify identity and bank details (KYC) and to review provider profiles before they can take jobs, and to prevent fraud and abuse.
  • To run jobs: offers and agreed rates, bookings, the 4-digit work-start PIN, the job timer, chat and reviews.
  • To process booking-fee payments and refunds, and to issue GST invoices and keep tax records.
  • To send one-time passwords, transaction emails, SMS and push notifications about your account, jobs and payments.
  • To provide support and to improve and secure the Services.

3. How we share information

We share personal data only as needed to run the Services:

  • With other users: people hiring see a provider’s profile, services, rates, ratings and distance; providers see job details and location. After a hire, chat opens between the two parties and the employer’s phone number is shown to the hired provider.
  • Public provider profiles: a provider’s public profile (name, photo, description, services and rates, city, ratings and reviews) can be viewed by anyone with the profile link, including on our website.
  • Within organizations: the owner of an organization account can see jobs posted on its behalf by invited staff.
  • Service providers that process data for us: Cashfree Payments (payments, refunds and bank beneficiary set-up), Sandbox.co.in and Cashfree (PAN, bank and GST verification), Google Firebase Cloud Messaging (push notifications), Google Maps Platform (maps, places and directions), Cloudinary (storage of photos, documents and invoices), MSG91, SendGrid and Twilio (SMS and email delivery), and our cloud hosting provider.
  • Legal: where required by law, regulation or legal process, or to protect the rights and safety of users and the public.

We do not sell your personal data or use it for advertising.

4. Data retention

We keep personal data for as long as your account is active and as needed to provide the Services. Transaction, tax and invoice records are retained for the period required by law. When you delete your account, we delete or anonymize your personal data within 30 days, except where retention is legally required. See our Account Deletion page.

5. Security

Data is sent over encrypted connections (HTTPS). Passwords are stored only as hashes, PAN numbers and work-start PINs are encrypted at rest, and access to verification data is restricted to the staff who review accounts. Payments are handled by our payment partner. No system is perfectly secure, but we apply reasonable technical and organizational measures to protect your data.

6. Your rights

Subject to applicable law, including India’s Digital Personal Data Protection Act, 2023, you may access, correct or delete your personal data, withdraw consent, and raise a grievance. To exercise these rights, contact us at helpdesk@bussyy.com or use the Account Deletion page. You can also change most profile details directly in the app.

7. Children

The Services are not intended for anyone under 18. We do not knowingly collect data from children.

8. Changes to this policy

We may update this policy from time to time. Material changes will be posted here with a revised “last updated” date.

9. Contact us

Questions about this policy? Email helpdesk@bussyy.com. BUSSYY owned by Verbion Visions, Maharashtra, India.